Thank you for shopping at cosmeticsus.shop. We are committed to providing you withhigh-quality kitchenware and home goods. If you are not completely satisfiedwith your purchase, we offer a clear and transparent return and refund process.

1.Return Eligibility
To return an item, please ensure the following conditions are met:
The item must be returned within 14 days of the date of purchase.The item must be in its original condition: unused, undamaged, unwashed, andall original labels, packaging, accessories, and gifts must be intact.You must present the original proof of purchase (order number or invoice).The following items are not eligible for return:Personal care products that have been opened for hygiene reasons (e.g., certainkitchen utensils).
Items marked "Final Sale" or "Non-Refundable" during clearance sales

2. Return Process
Please follow these steps to initiate a return:
Contact Us: Please send an email to support@cosmeticsus.shop within the returnperiod. Please include your order number, product name, and reason for return inthe email.
Returning Goods: Please use a trackable logistics service to return the goods tothe address we provide. Please pack the goods properly to prevent damageduring transportation. Return shipping costs are borne by the customer.

3. Refund Processing
Inspection and Processing: Upon receiving your return, we will inspect it within acertain period. If the goods meet our return conditions, we will process yourrefund immediately.
Refund Method: The refund will be returned to the original payment method usedwhen you made the purchase.
Processing Time: After the refund is processed, the funds will arrive in youraccount within a certain period, depending on the policy of your bank orpayment service provider.
Refund Amount: You will receive a refund of the purchase price of the goods.Original shipping and return shipping costs are non-refundable unless the returnis due to our error (e.g., wrong item sent, defective product).

4. Defective or Wrong Items
If you receive defective, damaged in transit, or wrong items, we will bear allrelated costs.
Please contact us within 48 hours of receiving the goods: support@cosmeticsus.shop,and provide relevant photos or videos as evidence.
We will arrange prepaid return labels or arrange for a courier company to pickup the package at our expense, and immediately send you the correct goods, orprovide a full refund according to your preference.

5. Contact Us
If you have any questions about this policy or need assistance with returns,please contact our customer service team:Email: support@cosmeticsus.shop
We strive to respond to all inquiries within 1-2 business days.

Return address: UNIT 18，8/F，PETER LEUNG INDUSTRIAL BUILDING 103 WAI YIP STREET KWUN TONG KL

Order Cancellation Policy

Customers may request to cancel their order within 24 hours of placing it.
All orders are typically processed and prepared for shipment within 1–3 business days after the order is confirmed.

If a cancellation request is made before the order has been shipped and within the allowed cancellation period, the order will be successfully canceled.
Once an order has been shipped, it can no longer be canceled. In that case, customers may proceed with a standard return request after receiving the item.

<24 hours (Before we produce): 5% cancellation fee
≥24 hours (In production process): 25% cancellation fee
≥3 days (Production is completed): 50% cancellation fee
Once shipped: Can’t be canceled